Every answer below starts with the short version and links to the page that covers the topic in full. The questions are grouped by topic; jump to a group from the list below.
A few things are not published yet: freight rates and transit times, samples, returns and minimum order. Where a question touches one of those, the answer says what we do know and asks you to email Adam at adam@prosurfacesupplyusa.com to confirm.
Questions by topic
- Ordering and pre-orders: how to pre-order online, payment, the opening date, minimums and pricing. In full on the pre-order page.
- Price and boxes: the $85 box price before freight, the 44 lb box size and how freight is quoted. Cost per square foot is on the blends page.
- Coverage: how much extra flake to order. Square feet per box, pounds per square foot and garage box counts are in the flake calculator.
- Blends and colors: the eight blends, matching a color you already install, the 1/4 in chip size, samples and box to box color. See every blend, and how to preview six of them on your own floor, on the blends page.
- Shipping: where we ship, how freight is quoted and returns. In full on the shipping page.
- Installation basics: which resin systems the flake goes into. Topcoats, scraping and slip resistance are in the flake guide.
- The company: where we are, telling us apart from similar names, and what comparable means on our blend pages. More on the about page, and how we handle the details in a pre-order on the privacy page.